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How to work with AND love your FAMILY! with Sara B Stern – Episode 37

3 top tips from Sara B Stern

A family business is defined as, “A family company is one whose ownership is controlled by a single family and where two or more family members significantly influence the direction and policies of the business, through their management positions, ownership rights, or family roles.”

Sara recommends that you use the Harvard Business School’s 3 Circle model to get clear on the 3 areas of Family Business:

1. Ownership

2. Family

3. Business

This 3 circle model creates 7 segments.

“The Model identifies where key people are located in the system,” Davis explains, “and think about different roles that family members have: being a family owner, or a family employee. These overlap areas in the Model indicate role overlaps and potential role confusion.”

Having clarity on the Vision in each of these 3 areas will help to remove confusion & create a strong sense of clarity in both the business & the family.

Sara’s book / workbook can be found here “Start Here: A Guide for Family Business Succession (The Sage Pages)”

https://www.thesagepages.com/

And the Harvard 3-circle model of the family business system is found here:

SUMMARY KEYWORDS
business, people, family, businesses, owner, sarah, tool, circle, life, eos, implementer, vision, thinking, incredible, realize, run, conversations, session, personal, new zealand

SPEAKERS
Sara B Stern, Debra Chantry-Taylor

Debra Chantry-Taylor  00:12

Welcome to another episode of Better Business Better Life. I’m your host, Debra Chantry-Taylor. I’m passionate about helping entrepreneurs and their leadership teams get what they want out of business and life. On the show, I invite successful business owners and expert speakers to share their successes. They are open and honest about the highs and lows of business and also life as a business owner. We want to share those learnings with you to inspire you, but also to help you avoid some of the common mistakes. My hope is that you take something from each of these short episodes that you can put into action to help you get what you want. Not only out of your business, but also your life. So good morning, and welcome to another edition of better business better life today. I’m super excited to be joined by Sarah Stern, who was a certified ers implement implementer from Minnesota over in the US. Welcome, Sarah.

Sara B Stern  01:01

Thank you for having me.

Debra Chantry-Taylor  01:02

I’m so pleasure Sarah. I’m I just explained before we got onto the podcast, and like a little mini NewZealand groupie of Sarah, because Sarah is a specialist in family businesses. She has been doing this for quite some time. And I follow her intently on online and I love the stuff that she shares. So that’s why I wanted to invite one of the podcast shares one that stuck with it. So looking forward to having a chat about family business.

Sara B Stern  01:23

Well, I’m one of your groupies too. So this is a really fun day for a mutual respect.

Debra Chantry-Taylor  01:27

That’s awesome. So Sarah, you were saying before, so you’ve been a certified us implementer. And he has admitted since 2015. And before that you were involved in a family business part of the university. Is that right?

Sara B Stern  01:39

Yes, I was the director of a family business center that was part of a university locally here. There’s about 50 centers like that in the US. And there’s others around the world. Many of them are connected with universities, but they’re there for family run businesses in their communities to serve them. And I was lucky enough to run one that was nationally recognized here in the United States. And it was great fun.

Debra Chantry-Taylor  02:02

That’s fantastic. I’m not sure we have the IPO in New Zealand, but it certainly sounds awesome. It’s quite needed. We just don’t have any business organization, but it’s an independent run thing. So why family businesses? Why did you choose to get involved with any businesses?

Sara B Stern  02:14

I? Well, there’s a couple things. One is, if you look at research family, businesses around the world, give more generously to their communities than any other business. They employ more people than any other types of businesses. And they tend to have a longer horizon when they’re making decisions. That really just appealed to me and my own kind of personal values. And then about 10 years ago, I went through a program and realized my own personal why they asked this really morbid question, you know, what would you want written on your gravestone? And I said, I realized, going through that, that I want to make the biggest positive impact I can now and for generations, and helping family businesses be really healthy and run incredible businesses is obviously the way to do them.

Debra Chantry-Taylor  02:59

Fantastic. Oh, cool. So before we get started Delve really deep into some of those things. And can you share with us a professional and a personal best for our listeners can get to know you better?

Sara B Stern  03:09

Not sure. I’d love to that’s so EOS and so perfect. So personally, last month, I had minor surgery. And already last week, I’m just feeling back to myself. So I’m really grateful for incredible health care and good support and my body healing up. So I feel so great. Excellent. To hear it. Yeah, thank you. And I think I just accidentally said that was professional, but it kind of was professional that I was able to do that be back. But that was my personal professional is. I’m finishing up my best quarter ever in my business. And that feels incredible.

Debra Chantry-Taylor  03:45

Wow. Well, congratulations. That’s fantastic. Thanks.

Sara B Stern  03:47

Thank you.

Debra Chantry-Taylor  03:48

I think when we were talking before, you know, you said you’ve worked with 40 or 50 or family businesses over that time. And obviously family businesses are a little bit unique, aren’t they? And they have a they have different reputations. You know, as you said, they’re definitely all about the greater community and giving back and making a huge difference. But they can also be seen as being a difficult place to work as well. So I wonder if you could share with me why they get that bad rap because they have lots of positives, but they still have that bad rep.

Sara B Stern  04:15

Yeah. Boy, do they ever? You know, if you look at reality TV, it’s family businesses everywhere you look right? So one, they make good television because they’re willing to yell at each other and scream and then unfortunately, they do dysfunctional things. So unfortunately, though, that’s the dysfunction is what gets the attention. But I would say the biggest thing people do in family businesses, is they hire people who aren’t the right people and they’re not in the right seat. They hire people because someone lost a job they hire someone because they need someone that minute and unfortunately they make the mistake of hiring you know, family members or close friends and then they have a terribly hard time getting them either improving their performance or or asking them to leave or even firing them if they need That’s probably the number one issue.

Debra Chantry-Taylor  05:02

Yeah, fair enough. And so you would have seen us on a number of occasions, no doubt the businesses you work with. And I know that you talk a lot about it online. What is the biggest? What’s the biggest challenge you’ve kind of seen? And how have you helped a family business overcome it?

Sara B Stern  05:15

No, I, the most common one I see is this people will come to me they’re curious, they have a next generation who either the owning generation really wants them to be a part of it, or they never even intended to be a family business. And that next generation is showing interest in it. And they’re trying to figure out where everybody should sit, I got to work with a family business where they had five people in the next generation, three of whom were already working in the business. Two were absolutely the right people. One was not. And two of them had had careers elsewhere, and then showed interest. And one of them was the right person. One was not but the the thing this family business owner did was bring all five of them in. And it was hard, there were tears, there was discomfort. But we finally were able to figure out really, what are the seats needed in the business? And now, actually, it’s just two of them work in the business anymore. Three of them, let me do the numbers, right, four of them are actually still owners, and one of them was bought out. So we did a whole bunch of work around the seats in the business. And then also, that ended up having this nice side effect about who still wants to own this business who still wants to be part of

Debra Chantry-Taylor  06:36

it. Perfect. Great, right. So for people who aren’t familiar with Eos, I should imagine, you know, talking about telling people they’re not in the right state or not the right person has horribly. Take us through the process of how you actually work through that in EOS so they can understand because it’s usually it’s a challenging conversation, but it usually ends up having quite a great result. Right?

Sara B Stern  06:56

It has a huge result. And part of it is I’ve started to use the the example of the emperor has no clothes that you know children’s story or whatever, which I have to assume I assume that’s an international story is an international it’s about to realize that was a real dangling Okay, I am a dangling but I guess not about that one. So I’ve started using that as an example lately, because in my experience in most family businesses, everybody, including the person who’s in the wrong seat knows it. Yeah. And and they’re just walking around feeling uncomfortable, and everybody else’s, too. So the thing I do with family businesses is I create what we call the accountability chart with you. And I get to call that, and I asked teams to think about, if we’re looking at six to 12 months, what does this business need? Not? What does the family need? Not? What do you need? Right? But what is this business need? And that’s such an exciting shift for family business owners, because usually they’re thinking, what is grandma want? What does grandma want, my wife will kill me, my sister will be mad at me, my uncle is gonna, you know, burn down my house or whatever terror terrifying things are thinking said I just say what is this business that people are relying on? What is the business need, and then take them through the process, the process to figure out who are the right people, the beautiful thing is, instead of thinking about their uncle, their aunt, their brother, their sister, they just start fighting for the good of the business, which is essentially fighting for the family.

Debra Chantry-Taylor  08:19

And I think I don’t know about you, but I know I’ve done this process a couple of times with family businesses. Now you probably have a lot more times than I have. But it’s often a bit of a relief for people as well, like once they realize that they don’t actually have to either be in the leadership team or part of the business. Sometimes they go, thank goodness, I can go away and do what I want to do. Yeah. But there is that sort of, as you said, it’s like if you start to plan out what the business actually needs, I’ve actually seen people shift completely in terms of what they were doing in the business and go, actually, I really want to do that there. That is what my God given talent is, that’s what I want to be doing. And so I’ve seen complete shifts with people in terms of what they were doing versus where they

Sara B Stern  08:58

end up. I have goosebumps Hearing you say that I get to see that all the time, too. I think people think, Oh, my name is above the front door. If I don’t do this, if I don’t do that it’s bad. Or this is how my mom did it. This is how my dad did it. I have to do it exactly the same way. And they get stuck under that. And then when they start to focus on, you know, a 10 year target vision for the business. It’s like, oh, there’s a need for this. And that’s what I’ve been wanting to do all this time anyway. Oh my gosh, I have this incredible family business owner who just felt that servant leadership was really an important part. Actually, she’s a fourth generation owner. I think it’s a great grandpa used to give haircuts to the employees. You know, he was a true servant leader. And she just had all these things on her list of things she thought she had to do because of this legacy that she’s taking part in. And when we started to get more focused on the legacy of the business, she realized there’s a lot of of ways she could be a servant leader without doing some things like ordering T shirts, hats, sweatshirts, you know, that had the company logo, and we’ve gotten her much more, you know, focused on things. You know her, her grandpa loved her great grandpa love giving haircuts. She doesn’t love doing that. And she doesn’t love ordering sweatshirts. Now she does the thing she loves. And that really is more aligned with her legacy anyway, nobody, even her great grandfather, in his time would have said you should be giving your employees haircuts. But that’s what he wanted to do. And that’s what he did. So yeah, she does what she wants to do. And it’s and it’s a better fit.

Debra Chantry-Taylor  10:31

Yeah. And it gives them such freedom doesn’t have to be really authentic and to be who they want to be, as opposed to what the family what are the family expected. It’s what they thought the family expected of them.

Sara B Stern  10:43

Oh, that is so well said. I think that’s what people, it’s so easy to think, you know, mom thinks I have to do this dad thinks I have to do this. And when you get down to it, mom or dad really thinks, you know, typically, I want you to have a successful business. And I want you to be happy. Yeah, that’s what they want. Yeah, absolutely.

Debra Chantry-Taylor  11:03

Okay, so you kind of have a choice, obviously, a huge tool in terms of family business, what else would you say that has been a common challenge and a common way that you’ve helped to overcome it.

Sara B Stern  11:12

There’s a there’s a really valuable and really simple tool that Harvard created, I think, about 45 years ago. And I’m on a personal mission to make it a household word or a household tool, because it’s not. It’s called the three circle model of family business. And I actually printed this out hoping I get to talk about, I don’t know if you can see this. It’s just a simple Venn diagram. Yep. And it, it shows you a picture of family business. So there’s obviously family, then there’s the business, and then there’s ownership. And in most family businesses, they’re only thinking about the family or business circles. They’re not thinking about ownership. And I have to say, I’m assuming a lot of your listeners are driving in a car. So it’s a three circle Venn diagram, with family business and ownership. And each of the circles, they of course, all overlap right in the center. And this tool is so powerful, if you think, you know, if you’re driving your car right now, you think about who am I right? Am I a family member who’s also working in the business, am I a family member who’s also an owner, there are actually different expectations, there are different accountability charts, if you will, for each of those circles. And that’s incredibly powerful, partially to what you just said, just because you’re a member of the family, or just because you’re an owner, or even just because you’re working in the business does not mean you have to be anybody’s boss, you have to do the work that you’re the right person to do. A lot of people get hung up, especially right, I’m the oldest kid, I have to run the place. No, you don’t. You have to do the thing you’re uniquely skilled to do that really is what’s best for the business and best for the family. And ultimately, of course, what’s best for you. So that tool is incredibly valuable just to help people realize you don’t have to be the boss of anything. Yep. Just cuz you’re you happen to be in more than one circle.

Debra Chantry-Taylor  13:03

Fair enough. And I suppose there’s also a lot of people don’t realize, but you don’t actually have to be involved in the business at all, you can actually just have an ownership part of the business and not necessarily work in the business suit. Right? Yes.

Sara B Stern  13:15

And that what you just said, right, there is breaking news for a lot of people when I will say that to them, you know, just because you’re an owner? Well, for one, just because you’re an owner doesn’t mean you’re guaranteed a job, right? That’s one thing that can be making news. And then the other is, you know, sure, you know, I work with a family business, they have four kids. One of them is so good. She’s always been interested in the business when she was a little kid, she came to work with the ad right on Saturdays, and she was really interested. And one of their other kids is somewhat interested, one of their kids hates the business. Um, she doesn’t even want to be an owner. And they’re looking at, you know, saying, Okay, well, what’s your part, and you can not even be an owner. But the two of the other kids will maintain ownership once a teacher, one and works at the business part time in the summer, right? You know, when he’s not teaching it, you don’t have to work there at all. And you can be a great owner.

Debra Chantry-Taylor  14:14

No, I’m just interested, just probably something in my brain. It’s like, actually, for some people, there may be nobody who wants to work in the business going forward. So it might have been a great grandfather’s at the business. And he might have been truly passionate about building trailers. But in reality, the rest of the business has zero interest whatsoever. Is there a pathway to you know creating a family business that can be on sold or is there also an option to stay in it? I’m just wanting to come across that with a family business before and how I have Yes,

Sara B Stern  14:42

I am. I just finished my third session with a family business. I think they have 28 owners who are cousins. Two of them happen to work in the business. They’re young and they’re working their way up, none of them not one family members on the leadership team. That group of 20 owners is doing a lot of work around making sure they have a shared vision. They have a concept of what it means to own the business. Lucky for them, they have a board that, you know, has fiduciary responsibilities, and then they work with the board to make sure the business is run. Well, I’ve seen that model happen a lot of times. It’s a lot of work and being owners, I mean, my goodness, this circle of being owners get snotty enough attention ever. And they are learning to be this owning group of 28 people to work together and have this vision and own and run a business.

Debra Chantry-Taylor  15:35

Yeah, I’ve actually worked with a family business over here in New Zealand has similar quite well, high profile kind of family business. And yes, all of the family are owners of this really quite massive business. Well, I don’t think any of them actually work in anymore. They just see it as a family owned business, not a family run business.

Sara B Stern  15:51

Yes, yes. There’s this great term that this wonderful family business owner, that I know hearing McNeely talks about having a business family versus a family business, right, you can have a family business, you can have a business family, and say that again. Well, there’s I wasn’t thinking of that. But right. Yeah, a business family, right. They they are, I’m just gonna make a guess with that family. There may be business owners among those owners who just don’t have I mean, they own this business, but maybe they’re running other businesses, right. So being a family that runs and owns a business is its own personality of a family, its own type of family. Somebody needs to do research on that, but definitely.

Debra Chantry-Taylor  16:41

Okay, so that’s one option is yes, to be reminded or not be involved in the business. And what happens if they you realize that actually, you just want to get out altogether? Have you worked with the business is gone, you know, what, we just need to, we need to move on, it’s time for us. And what have you done to help them with that?

Sara B Stern  16:55

Yeah, I have a family right now. And we’re probably, I don’t know, if you can say you’re halfway through that process. But they’ve realized they want to sell the business. It’s a fourth generation, the next generation isn’t showing interest in the business. They just think it’s time to do it. And I don’t, this feels a little like I’m doing an advertisement. But I saw this big gap as far as helping ownership groups, understand wanting to understand their vision. And so I wrote a workbook called start here. And I’ve helped that group. I, the idea is literally where to start when you’re thinking about either succession or a change in your business. And I’ve helped them think through as a group of owners, what’s important to them, and they’re realizing that what they want to do is sell this business, they think they’ll probably sell it for quite a bit of money. And then they want to take that money to us to support the family over the next several generations, they just don’t want to run the business anymore. That is not what they expected going in. But that is the conclusion they’ve come to after working and talking about this for about a year and a half.

Debra Chantry-Taylor  18:04

Yeah, I think I think this is the thing. We are not just people who own businesses, but love people in life in general, feel like they are stuck in what they’re doing. And therefore they just have to do it. And you know, well, that’s one thing. I fell in love with a little bit in love with Gino with the whole EOS thing when he talks about doing what you love with people you love. I think I’m very fortunate. I mean that for a long time. But now people aren’t doing that. And you kind of life is too short, you know, you don’t have to do anything. In fact, there are ways and means to get back to doing what you love with people you love, you know, making a difference. The holy life thing. Yeah. And that’s what makes my heart sing is actually helping people to realize you can do whatever you want to you just Yeah,

Sara B Stern  18:47

it’s mind boggling for so many people. And I think especially these family business owners, because they think I must serve this legacy. I you know, don’t let grandpa’s baby die on my watch. I must do this, I must do this. I must, must must, must do this. And it’s so great when people can get connected to what is the real legacy here, right? There is usually freedom that an entrepreneur wanted in the first place, usually right, and then they get all caught up. Yes, exactly. So I love that EOS life. And what running on EOS brings to family businesses because it just nudges them 90 days at a time closer and closer to continuing an amazing business that’s built on a legacy, but also them getting to have this wonderful life that you know, the founder was imagining.

Debra Chantry-Taylor  19:36

Yes. Well, obviously I was talking to one of your clients the other day, and we were talking about his book that he had written said yes. And that was just so fantastic. Because he’s got quite a large kind of manufacturing, business family business, right. And yet yeah, so going through the EOS process, he was able to elevate himself out of that day to day stuff and suddenly have time to do one of his passions, which is

Sara B Stern  19:56

incredible. I’ve got his book right here this Christmas tree Story I, he has he identified that he really is the visionary in his second generation, family business, which there isn’t always a visionary in the second generation, or the third or the fourth, right? So he truly is a visionary. And he really got in touch with his EOS life, which has meant his business had an incredible year, because he’s focused more externally. He’s having, oh my gosh, I think he actually told you, he’s told me to he’s having better conversations with partners, you know, business partners, better conversations with prospective partners and customers. It’s incredible. And then he also wrote this amazing children’s book that is just so much fun. Yeah. And

Debra Chantry-Taylor  20:41

I’m looking for my copies in the mail, apparently. So I’m looking forward to receiving that for Christmas. And I don’t care them as a children’s book. I think it sounds fantastic. I can’t wait to read it. Yeah. I don’t know about you. But I think that also part of the EOS process enables these families to actually have conversations in a structured environment in a structured way, which takes it away from the talk around the family table and starts to delineate between this is my family life, and I want to make sure I still love all my family, and then I’ve got my business. And that’s what I find quite powerful. Is that sort of having that structured meeting where they can actually discuss the business, make sure they’re on the same page, do the planning without it impacting or impinging on their, the, the bit that their family life.

Sara B Stern  21:24

Yeah. It’s It’s so true. Instead of things being personal, yep. It’s all about let’s face the same direction, right and go, let’s, let’s stop facing each other and taking things personal, and start facing our vision and go there. I mean, just thinking about Danny and his company, VISTA tech and self eco. You know, they’re doing innovative stuff, with their business around compostable. Oh, my gosh, planters and dishes, right? And it’s like, let’s stop focusing on each other. And if this might feel good or bad, and what is this incredible offering we can bring that will actually help the planet for generations. And that’s where Danny and his team are able to focus because they run on EOS. And it’s not a personal thing about oh, my favorite.

Debra Chantry-Taylor  22:17

I wish I’d had this tool closer. 10 years ago, I work with a family business for the Ice House, which is like a business incubator over here in New Zealand. And, you know, they came in because they wanted a vision. They wanted a plan. They wanted to plan for the future. And I think the first four two hour sessions that I spent with them was literally just getting out all of this family angst, all of the vendettas, all of the issues around Yes, your mom’s favorite mom gave you more than them than me. She spent more time with you, she loaned you this man, I didn’t get that. And so eight hours, eight hours, but a total of four sessions, we just had to get all of this stuff out. And just before you even start talking about the future, and the vision, and I think EOS gives them the tools to get more quickly to that and get them focused on Hey, we are here for the business for the greater good of the business. We can all benefit from it. As long as we’re really clear about what we’re doing, why we’re doing it. Who’s doing what? And do we have the right people around us? Yeah.

Sara B Stern  23:13

Oh my gosh, that’s so it’s so true. And if you if you ever hang out with family will maybe I’m telling you a big secret of the industry, but if you hang out with family, business consultants, they will talk about how the first several hours are these. I’m mad at you. You’ve ruined my bike when we were 10 You stretched out my sweater when you were jute. Right? That’s so common. And I love that EOS takes a lot of that away. Yeah, I just love that. It just gets right to the point. And I have to say, by the way, I use Danny as an example here. They weren’t doing any of that stuff. They’re very healthy family. But at least they were doing with me. And actually, I think they just they’re incredible. You got to talk with Danny, they’re just incredibly good at saying what they think. Yeah. In a kind and direct way, which is hard to do. I think for most people, and in particular, the Midwest of the United States has a reputation for being terrible at that. So really,

Debra Chantry-Taylor  24:06

what Yes, I’m a bit more about that. You know,

Sara B Stern  24:09

oh my gosh, there’s so many theories. Lots of people in the Midwest came from Scandinavian countries. Some people say it’s because of the kind of, you know, stiff, stiff upper lip of the Scandinavian companies or countries. I don’t know. I don’t know exactly why but we’re not we don’t tend to be very good.

Debra Chantry-Taylor  24:25

I think it’s a I’m gonna say probably a little bit similar New Zealand as well. So I think we come from a very British background and being British myself, you know, we were always always very very polite and not wanting to upset anybody and so it was all about keeping everybody happy and so that the tough conversations often weren’t had and Ellie my elephants in next me here now she she she comes out a lot in the sessions with family businesses, because the the the the elephant in the room or the sacred cow, the things have never been talked about. Actually, when you start the conversation, yes, it’s a little bit uncomfortable, but the results that you get from having those comments session was phenomenal. And labor, it focuses the businesses on moving and to the greater good rather than just for the individuals. It’s yeah, I just love it. It’s not often had, but when they had, it can just make such a huge difference. Yeah.

Sara B Stern  25:15

It’s so huge. I mean, going back to the the fable around the emperor has no clothes, right. So much better to talk about that than walk around pretending we don’t all see it I mean, it might feel happy, but it’s uncomfortable. Nobody wants to see that Emperor going through there. So let’s just talk about it. Let’s get close on that person. And let’s, you know, move forward with things that are more productive.

Debra Chantry-Taylor  25:39

Yeah, absolutely. Oh, gosh, we could talk for hours. I mean, I just love having this fun business. But I, it is almost time for us to call it quits. So I’d love to get a couple of tips from you so that readers can take away and actually put some of the thoughts into action so that they you know, because you want to help them in terms of their journey. So what would be your sole three top tips, tools, whatever you might have?

Sara B Stern  26:01

Well, my, my biggest favorite tool, I already brought my little picture, pull out that that fam that three circle model of family business, and I would encourage you to do three things around that I hope this counts is the three tips. So the first thing is think about your vision, each of those circles should have their own vision. EOS is the perfect tool to help you have a vision in the business circle. Yes, again, I’m sorry to be doing this, like advertising for my book, but it’s the only book like it that I know of. So find a way to have a vision in the ownership circle. And my start here workbook is meant to do that.

Debra Chantry-Taylor  26:41

Will you give us a link to that? So we can put that? Right? Yeah, yeah, I’ll do that.

Sara B Stern  26:46

So find a way, whatever method you want to have a vision as owners and I don’t care if there’s one owner, you still need to have that owner, right, you still need to have a vision, and then find a vision for your family as well. And I don’t know if you’ve ever done a session on the personal BTO but that’s my favorite tool there. It’s essentially, you know, your business VTOL for your personal life, you can use it for a family. I love that tool. Patrick Lencioni also has a book called the three questions for frantic family or something like that, if you look it up, that’s also can be another great tool to figure out what your vision is, on the family side of things. And then of course, thinking about the middle of that three circle model is if you’re, you know, an owner, and a member of the family and you work in the business is that CEOs life, you got to get clear on that and figure out what your vision is. So, I mean, I guess that’s three tools in one, but get clear on your vision in all three of those circles, and it will help so much.

Debra Chantry-Taylor  27:44

Love it. Okay, great. And that’s really cool. And just out of personal interest. What is your favorite EOS tool or model that you use?

Sara B Stern  27:55

Um, my very, very favorite one. I wish it was in the toolbox, but it’s not. Yeah. Is the personal issue solving session. Only mentioned in the annual on the trust building page. Yes. And it’s used. I’m assuming you know what it is? Are we recording still?

Debra Chantry-Taylor  28:13

Yes. Yeah. Yeah. Okay. Okay.

Sara B Stern  28:16

It’s, it’s used when trust is broken between two people, which, of course, can happen in any business, but certainly can happen in a family business as well. And it’s a method to solve an issue between two people where, you know, just get being open and honest and a level 10 Or in a session isn’t working anymore. So powerful. It’s my absolute favorite. And I used to know, I think it’s on page 144 of the book traction to 90%. Sure, that’s where it is.

Debra Chantry-Taylor  28:44

That’s pretty good. Hey, look, thank you so much for your time this morning. I’ve really enjoyed finally getting to kind of me, and hearing about some of the businesses you’ve worked with as a family businesses is certainly unique. But like you said, it is such a joy to be able to work and to help these families to create a better life and it’s part of the reason I exist. So thank you very much. Hey, if people want to get in contact with you, Sarah, how would they get in contact with you?

Sara B Stern  29:06

Well, what’s what I love about my name is it’s a sentence Sarah B. Stern is my name. So you it’s probably easiest to find me on LinkedIn. Sarah Stern, I think I’m the only one who pops up when you type that in.

Debra Chantry-Taylor  29:19

And just for the record, because I’m British. So Sarah is actually spent how we would say Sarah in the UK, so it’s without an HS Sa ra Basten. That’s how you’ll find on LinkedIn. I love it so much. Thank you, sir. Thank you. It’s been an absolute pleasure. Thank you so much. Enjoy the rest of your afternoon, and I look forward to coming in soon.

Sara B Stern  29:39

Oh, thank you. I hope this is really helpful for your listeners.

Debra Chantry-Taylor  29:42

Thank you very much. Thanks again for joining us on better business better life with me your host Debra Chantry-Taylor. If you enjoy what you heard, then please subscribe to this podcast. And let us help you to get what you want out of business in life. Each week we release a new short episode which will give us success story. And three take care To put into action immediately. These will help you take your business from good to great. The podcast is also supported by free resources, templates and useful tools, which you can find at Debra Chantry-Taylor dot com. I am a trained entrepreneur leadership and business coach, a professional EOS implementer, and an established business owner myself. I work with established businesses to help them get what they want. Feel free to contact me if you’d like to have a chat about how I might better help you. Or if you’d like to join me as a guest on this podcast. Thanks again to NC audio editors for producing this podcast. See you on the next episode.

Debra Chantry-Taylor

Professional EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner

#betterbusinessbetterlife #entrepreneur #leadership #eosimplementer #professionaleosimplementer #entrepreneurialbusinesscoach

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